To have a sense of personal obligation to each customer.

To perform high quality repair service at a fair and just price.

To offer the customer a price estimate for work to be performed.

To recommend and explain which services are necessary to maintain the vehicle in safe working order and which are for preventive maintenance.

To obtain prior authorization for all work done, in writing, or by other meanssatisfactory to the customer.

To notify the customer if appointments or completion promises cannot be kept.

To use only products which are of high quality and which provide service whichequals or exceeds those recommended by the vehicle’s manufacturer.

To employ the best skilled staff obtainable and insure they conduct themselves in a professional manner.

To furnish an itemized invoice for parts and services that clearly identifies any used or re-manufactured parts.

To enable replaced parts to be inspected upon request.

To exercise reasonable care for the customer's property while in our possession.

To provide or post copies of any warranties covering parts or services.

To maintain customer service records for one year or more.

To maintain a system for fair settlement of customer's complaints.

To cooperate with established consumer complaint mediation activities.