Benefits For You

 

Customer benefits you will experience when doing business with Mall Auto Service.

 

1. All Work Guaranteed

 

 

No hassle, no quibble warranty. If it's not right, we will fix it. Problems happen so rarely that we usually go overboard in making up for your inconvenience. Some people are actually happy something went wrong! We aim for 100% satisfaction. More details about our auto repair guarantee.

 

 2. Accurate Diagnosis

 

 

You expect quality workmanship. This means getting the work done correctly with no bothersome comebacks. Our commitment to excellence in service quality is second to none. We employ ASE Certified Technicians - the top people in the industry, we use the very best equipment, and we install the highest quality parts in your vehicle.

 

3. Extended Warranties Accepted

 

We accept most extended warranties including FACTORY EXTENDED WARRANTIES.

 

4. Transportation Help

 

Our fast and free local shuttle service or free vehicle pick up and delivery makes having your vehicle serviced much more convenient. We make car care convenient for you.

 

5. Towing Service Available

 

We recommend these towing companies:

 

 

6. ASE Certified Technicians

 

Finding a competent auto technician need not be a matter of chance. Much of the guesswork has been eliminated, thanks to national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE).

 

The ASE is a non-profit organization dedicated to improving the quality of automotive service and repair. ASE's main function is to test and certify technicians and auto industry specialists.

 

ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified automotive professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE-certified professionals can be found at every type of repair facility, from new car dealerships, service stations, and franchises to parts stores, independent garages, and even municipal fleets.

 

The certification process includes a series of tests, conducted twice a year at various locations across the country, which measure a technicians' knowledge and skills necessary for competent job performance. There are two certification levels, 'ASE-Certified' and 'ASE-Certified Master', which are awarded based on the type and number of tests passed.

 

More ASE Certification information on the ASE website.

2 Year/ 24,000 Mile Warranty

 

We know that you want service you can rely on. That's why we back our auto repairs with a comprehensive, nationwide parts and labor warranty. When you have your vehicle repaired at one of our Certified Service Centers, your repairs are guaranteed by the Confidence Plus North American Warranty. The Confidence Plus Repair Network provides you with the service you deserve and demand. We strive to instill trust and confidence in the minds of every customer who walks into one of our Certified Service Centers. That is why Confidence Plus protects the following components of your vehicle*:

 

• Air Conditioning, Heading and Climate Control Systems

• Engine Cooling Systems

• Engine Performance, Driveability, Service and Repair

• Emission Controls

• Fuel System

• Brake Systems

• Starting & Charging Systems

• Electrical Systems

• Exhaust System

• Ignition System

 

Confidence Plus covers most of the service work that you will have performed on your vehicle. As one of our valued customers, it is our goal to provide you with the highest level of service and confidence and that you receive the best automotive repairs in the industry.

 

After Hours Vehicle Drop Off Form

 

If you would like to leave your vehicle outside of our regular business hours we provide a form you can print and leave with your vehicle.

 

After Hours Forms and Secure Key Drop available at our front  door.  You can also print our After Hours Drop-off Form and bring it with you.

 

PLEASE NOTE:

 

Form must be signed before we can perform any work to your vehicle;

An authorized dollar amount must be indicated before we can work on your vehicle. Place your keys and the completed form in the Secure Key Drop.

 

We will contact you to confirm details.

 

Oh, and please make sure you leave the keys...

 

 

 

 

 

 

About Adobe Reader and PDF Files

To print our drop-off form document you require a free PDF file reader software. It is probably already installed on your computer. If not, we provide a link (below) where it can be downloaded.

 

Adobe PDF is the global standard for trusted distribution and viewing of information. Adobe Reader is free software that enables you to more securely share PDF documents.

Courtesy Shuttle Service

 

Vehicle breakdowns never occur when it is convenient. Here at Randall Automotive we understand that you depend on your vehicle to get you where you need to go. Need a ride to or from work when you are having your car serviced? No problem-just let us know when scheduling an appointment and we can provide courtesy transportation. For larger repairs where your vehicle will be down for an extended period, we offer a free loaner car.* We also have discount agreements with local car rental agencies to cover whatever transportation needs you may have.